How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Frequently Asked Questions

Find quick answers to the most frequently asked questions about orders, shipping and returns.

Contact us

Do you have questions or need assistance? Click the button below to chat directly with our customer service. Refunds will be processed within 3-5 business days of receiving your return.

CONTACT US

General questions

Mavera is an online store that offers high-quality products and places particular emphasis on excellent customer service and a seamless shopping experience.

No, you can order as a guest. However, an account allows you to track orders, save favorites, and enjoy a faster checkout process.

You can reach us by email atsupport@mavera24.de or via our contact form on the website.

Shipping information

We currently ship to [list of countries]. Please see our shipping policy for details.

Shipping time varies depending on location and shipping method. Standard shipping typically takes [X] business days.

Shipping costs depend on the destination and order size. The exact costs will be displayed at checkout.

Yes, once your order has been shipped, you will receive a tracking number via email.

Payment information

We accept major credit/debit cards, PayPal, Klarna and other secure payment methods.

Yes, we use encrypted payment gateways to protect your data.

Yes, we offer installment payments via Klarna (if available).

Order & Returns

Please contact us as soon as possible. Once an order has been processed, changes may no longer be possible.

You can return products within [X] days of receipt, provided they are unused and in their original packaging.

Visit our returns page or contact our support team for instructions.

Refunds are usually processed within [X] business days of receiving the returned goods.